Shipping policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

For orders under $20.00 shipping charges for your order will be calculated and displayed at checkout. 

We also offer FREE standard shipping on orders over $20.00.

Local delivery

Free local delivery is available for orders over $20 within 6 miles of 41005.

Deliveries are made from 9am-5pm EST on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

 

In-store pickup

You can skip the shipping fees with free local pickup at LuLu's Pet Pantry, 2510 Burlington Pike, Burlington, KY 41005. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10am-6pm EST Monday-Saturday. Please have your order confirmation email with you when you come.

 

International Shipping

We do not offer international shipping at this time. 

 

 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at speak@speakpetproducts.com with your name and order number, and we will look into it for you.

 

 

 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery. Our return policy is simple: if you or your pet doesn’t like it, return it! We operate based on a 100% satisfaction guarantee! If you are not completely satisfied with your purchase, your item(s) may be returned for a full refund or exchange. Tax and/or postage are not refundable.

1. Email us at speak@speakpetproducts.com and provide us with the email used on the order OR your order number.

2. We will send you a return shipping label.

3. Ship your item(s) back to us!

Your refund or exchange will be processed within 5 - 7 business days from the day we receive your item back in our warehouse!

In the event that your order arrives damaged in any way, please email us as soon as possible at speak@speakpetproducts.com with your order number and a photo of the item’s condition. We will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at speak@speakpetproducts.com