Refund policy

We accept returns up to 30 days after delivery. Our return policy is simple: if you or your pet doesn’t like it, return it! We operate based on a 100% satisfaction guarantee! If you are not completely satisfied with your purchase, your item(s) may be returned for a full refund or exchange. Tax and/or postage are not refundable.

1. Email us at speak@speakpetproducts.com and provide us with the email used on the order OR your order number.

2. We will send you a return shipping label.

3. Ship your item(s) back to us!

Your refund or exchange will be processed within 5 - 7 business days from the day we receive your item back in our warehouse!

In the event that your order arrives damaged in any way, please email us as soon as possible at speak@speakpetproducts.com with your order number and a photo of the item’s condition. We will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at speak@speakpetproducts.com